The Office of Consumer Affairs is responsible for protecting the interests of thousands of consumers by serving as an advocate for their safety and economic well-being and by promoting legal and ethical standards of professional conduct. Consumer Affairs not only investigates consumer complaints, seeking out violations of the Consumer Fraud Act (N.J.S.A. 56:8-1 et seq.), but also educates the public on how to be better consumers. Additionally, Consumer Affairs advises businesses how to comply with the Consumer Fraud Act to avoid consumer complaints and possible fines.
To file a consumer complaint, you can download the form or complete it online here*, or call (732) 398-2300 for a form to be sent to you. Photocopies of contracts, checks, receipts, documents, ads, pictures, and anything else the consumer feels would support their complaint should accompany the form. Once the completed complaint is received, it will be assigned to an investigator in the order in which it was received, who will make every attempt to resolve the matter.
If violations of the Consumer Fraud Act are found, the case may be taken into Municipal Court by County Counsel. If the business is found guilty of fraud, fines and costs can be levied against the business for those violations and returned to the county.
To search for a business who has had a complaint filed against them within the last 3 years, please contact the office at 732-398-2300 or email email@example.com.
*Please be advised that our office only handles complaints pursuant to the Consumer Fraud Act. We do not handle:
If your complaint involves any of the above-mentioned issues, do not continue with this form. Please contact the corresponding agency provided.
Weights & Measures
The Office of Weights and Measures is responsible for ensuring that all commercial weighing and measuring devices accurately measure the commodities sold to consumers.